This article previously contained a link to the Windows Installer Cleanup utility (MSICUU2.exe). While the Windows Installer Cleanup utility resolved some installation problems, it sometimes damaged other components installed on the computer. Because of this, the tool has been removed from the Microsoft Download Center. The Solutions in this article provide the ability to fully remove Windows software without damaging other Windows components.

Sometimes you cannot uninstall software on your computer by using the Add or Remove Programs feature in Control Panel of Windows XP or the Programs and Features feature in Control Panel of Windows Vista if one of the following conditions is true:

• The installation process did not complete when you tried to install a new program. Therefore, you are left with a partially installed program. When you try to install the program again, you are unsuccessful.
• A previously installed program cannot be removed because the installation files are corrupted.
• If you had problems installing Office 2010 from a previous attempt.

RESOLUTION

You can uninstall Windows Software by going to the appropriate "Fix it for me" service provided by Microsoft, if your software is supported by that service. For example, if you have Microsoft Office Professional 2007 and Microsoft Office Visio 2007 installed on your computer, the Fix It solution only removes Microsoft Office Professional 2007 from your c omputer. Visio 2007 will not be removed. Additionally, you must reboot your machine afterwards. For users who are running a Windows 64-bit operating system please download and save the Fix It solution to your desktop and double-click and run it on your computer. If you try to run the solution directly from the article you will have problems running it correctly. v